The response I got back said that they are totally different products and "we can't just let customers move from product to product to product". I used the contact form, giving them info on my existing Webstorm license, and saying that I wanted to upgrade to PhpStorm. I came to these forums and saw discussions about upgrading from Webstorm to Phpstorm, with the same information stated here (use the contact form). I already had a license for Webstorm, then a couple of months later found that I needed PHP also.
"But if you don't need PHP functionality of PhpStorm, you can contact our sales guys and ask to downgrade PhpStorm license to WebStorm and get a refund: "
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